Mortise Lock Replacement

Service Details

• Capacity: Replacement, upgrade, or repair of 1 mortise lock assembly per purchase.

• Hardware Provision: The mortise lock itself is not included in this price; this fee covers installation or repair labor only.

• Supplies Needed: Please have your replacement mortise lock body, cylinder, or handle set unboxed and on-site before we arrive.

• Compatibility: Fits standard residential wooden or vintage doors with existing deep mortise pockets.

• Tools Provided: Our technicians bring specialized mortise chisels, door templates, calipers, thread sealants, and alignment tools.

• Scope Limit: This service covers replacing or repairing internal mechanisms inside an existing door pocket. It does not include routing or carving out a brand-new mortise pocket into a blank door.
  

Why Choose This Service?

• Safety & Security: Mortise locks offer elite security but are incredibly complex to align; our professional service guarantees your heavy door locks smoothly and securely. 

• Save Vintage Doors: Perfect for older homes where vintage door hardware is jammed, sticky, or failing, restoring functionality without ruining your home's historic charm.

• Preserve Independence: Avoid struggling with heavy, jammed handles or sticky keys that strain your hands and wrists.

• Professional Care: Friendly, background-checked technicians who specialize in precision hardware adjustments, protect your door's finish, and clean up all wood shavings.
  

How to Prepare for Your Visit

• Have Equipment Ready: Ensure the replacement mortise kit, keys, and manufacturer instructions are in the room before our technician arrives.

• Clear the Doorway: Ensure the entryway is clear on both sides of the door so our technician has full access to the frame and edge of the door.

• Provide Existing Keys: If requesting a repair on your current lock, please have all existing keys for that door ready for testing.

Refund & Cancellation Policy

• All Sales Final: All service purchases are non-refundable once the on-site booking is completed.

• Rescheduling: You may reschedule your service appointment up to 24 hours before your window starts at no additional cost.

• Item & Compatibility Issues: We do not offer refunds if the parts, bulbs, furniture, or tech equipment you purchased are incompatible, incorrect, or arrive with missing or broken pieces from the manufacturer. If we cannot complete a service due to a faulty third-party item, we will pause the visit and help you reschedule once your replacement items arrive.
  

Our 3-Month Workmanship Guarantee

• The Promise: We stand behind the quality of our work. If any service, repair, assembly, or installation performed by our team fails, loosens, or malfunctions due to a workmanship error within 90 days of completion, we will return to fix it for free.

• Exclusions: This guarantee covers our physical labor and installation quality only. It does not cover the natural burnout of lightbulbs, hardware or software failures of third-party products, pre-existing home issues (like faulty wiring or plumbing), or damage caused by standard wear and tear and exceeding manufacturer weight or usage limits.

• How to Claim: If you notice an issue with our work, contact us immediately through our website or by phone with your original order number so we can prioritize your repair visit.